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©2019 by PieceHaven

PAYMENT & SHIPPING

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©Piece Haven Enterprise 2019

NAVIGATION

Shipping Information

  • We partner with DHL to ship all our inserts locally and worldwide.

  • With DHL, we are able to offer reduced shipping from as low as $5.99 for most inserts and slightly more for larger inserts.

  • Shipping within Malaysia is FREE!

  • All inserts are shipped flat-packed, pre-cut sheets which are unassembled. Instructions are available on our website. Don't worry, assembly is easy and fun!

  • We aim to ship all orders within 7 days of receiving the order and payment. Larger orders may take longer.

Transit Times (business days)

  • Depending on destination country, your package can take up to 120 days to clear through the custom’s house process. Patience is appreciated while waiting during the long transit times.

  • Any custom duties/taxes/levies is NOT covered under our shipping policy and should be paid by the buyer.

  • Please note that all inserts are "made-to-order". This means that every insert is specially cut and packaged once payment is received. This process usually takes about 7-12 business days, depending on our backlog. Once your order is shipped, you will receive an email with the tracking ID.

  • Returns are generally not accepted. If you need to return an item for any exceptional reason, please email us at contact@piecehaven.com before returning the item. We will not cover shipping costs on returns. If for any reason an order is returned to us without our consent (e.g. incorrect address) and you would like us re-send the order, please contact us first. All returns are subject to an administrative fee of $10 plus 25% of the total order price.